Gambling should always be enjoyable entertainment — never a source of stress, financial hardship, or harm. bet99 provides every registered Player with a full suite of responsible gaming tools to help you stay in control of your activity at all times.
At bet99, we believe that a healthy gambling environment is the foundation of a trustworthy platform. Responsible gaming is not simply a regulatory checkbox for us — it is a genuine operational commitment that shapes how we design our product, how we train our support staff, and how we monitor player activity across every corner of our Bangladesh platform.
Cricket betting, live casino, slots, and table tennis markets are available on bet99 for entertainment purposes. They are meant to be enjoyed with a clear head and a defined budget. Every feature we have built into the bet99 responsible gaming framework is designed with one objective: keeping your gambling a positive experience, regardless of the outcome of any individual wager.
We actively monitor player behaviour patterns on the bet99 platform. Where our systems identify indicators of potential problem gambling — such as sudden increases in deposit frequency, extended unbroken session durations, or patterns of chasing losses — our responsible gaming team will proactively reach out to the Player concerned. This is not surveillance; it is care. Players always retain the right to request that these check-ins stop, but we will always make them where the data suggests they are warranted.
All responsible gaming tools described on this page are available free of charge to every registered bet99 Player. No fees, no waiting periods for activation, and no penalties for using them. A Player who sets a deposit limit or requests a cool-off period does not lose their account history, their balance, or any pending withdrawals.
The bet99 platform is strictly restricted to individuals who are 18 years of age or older. This is an absolute requirement, not a guideline. When you registered your bet99 account, you confirmed that you meet this age threshold. bet99 enforces this through the following mechanisms:
If you are a parent or guardian and suspect that a person under 18 has accessed bet99 using your payment details, please contact [email protected] immediately. We will act quickly to investigate and resolve the situation.
Parental controls tip: if you share a device with younger family members, consider installing a parental control application or web filter to restrict access to gambling websites. This adds an additional layer of protection beyond the age verification measures bet99 already has in place.
Problem gambling can develop gradually. Many Players do not recognise the warning signs until the behaviour has already begun to cause real harm. The following questions are designed to help you honestly assess your own gambling habits. If you answer "yes" to three or more of these, we strongly encourage you to use our self-exclusion or cool-off tools and contact our support team.
Do you spend more money on gambling than you originally planned, and find it difficult to stop once you have started a session?
Do you gamble to recover money you have already lost, sometimes referred to as "chasing losses"?
Has gambling caused conflict with family members, friends, or colleagues in Dhaka, Chittagong, or elsewhere — or have people close to you expressed concern?
Do you feel anxious, restless, or irritable when you are not able to gamble, or when you try to reduce the amount you gamble?
Have you borrowed money, sold possessions, or used savings intended for essential expenses such as rent, food, or education in order to fund gambling?
Do you find yourself thinking about gambling frequently throughout the day — planning your next session, thinking about past wins or losses, or calculating how much you could win?
You do not need to wait until gambling has caused serious harm before asking for help. Reaching out early is always the right decision. The bet99 responsible gaming team is available around the clock. You can initiate contact in the following ways:
bet99 treats all responsible gaming requests as high priority. No request will be delayed, questioned, or dismissed. Players who use these tools are valued members of our community, and using responsible gaming features will never result in any disadvantage to your account standing.
Visit bet99.lol and sign in using your registered mobile number or email address and your password. If you have forgotten your password, use the account recovery option on the login page.
Click on your account icon in the top navigation area and select "Account Settings" from the dropdown menu. From there, choose the "Responsible Gaming" tab.
Choose from Deposit Limit, Session Time Limit, Cool-Off Period, or Self-Exclusion. Each tool has a clear description of what it does and how long it takes to come into effect.
Enter your desired limit (in BDT for financial limits, or in hours/days for time-based restrictions) and confirm your selection. Deposit limit reductions take effect immediately; increases require a 7-day cooling-off period.
Review your settings and confirm. You will receive an email confirmation at your registered address. If you do not receive a confirmation within 30 minutes, contact [email protected] to verify the change was applied.
Our responsible gaming support team is available 24 hours a day, 7 days a week.
Write to us with the subject line
"Responsible Gaming Request"
Every bet99 account comes with a complete set of player-controlled safety tools. Activate any of them instantly from your Account Settings — no approval required.
Set a maximum deposit amount per day, per week, or per month in BDT. Once your limit is reached, bet99 will block further deposits until the period resets. Reductions apply immediately; increases require a mandatory 7-day waiting period to prevent impulsive changes.
Define a maximum length for each individual gambling session. When your session limit is reached, bet99 will automatically end your session and log you out. An optional 15-minute warning notification can be enabled to alert you before the session expires.
Take a structured break from the bet99 platform without permanently closing your account. Cool-off periods are available in durations of 24 hours, 72 hours, 1 week, 2 weeks, or 6 weeks. During a cool-off, your account is locked for betting and deposits, but you can still withdraw your balance.
Request a permanent or long-term self-exclusion that completely restricts your access to the bet99 platform. Self-exclusion periods start from 6 months and can be set for up to 5 years or permanently. During self-exclusion, bet99 will not send you any marketing communications.
In addition to deposit limits, bet99 allows you to set a maximum net loss threshold per day, week, or month. Once your loss limit is reached during a period, betting is automatically suspended until the period resets. This tool is particularly effective for managing risk on live sports markets.
Enable periodic pop-up notifications that appear during active sessions to show how long you have been playing and how much you have wagered in the current session. Reality check reminders can be set at intervals of 20 minutes, 30 minutes, 45 minutes, or 1 hour.
Beyond the tools you control yourself, bet99 has built responsible gaming principles into the fabric of the platform.
Our platform continuously analyses anonymised behavioural data to identify patterns associated with problem gambling. Players showing early warning signs receive a proactive welfare check from our support team.
bet99 does not send unsolicited bonus offers to Players who have activated responsible gaming tools or are in a cooling-off period. We believe promotional communications should never undermine a Player's efforts to manage their gambling.
Every member of the bet99 player support team receives dedicated training in responsible gaming identification and response protocols. Staff are equipped to handle sensitive conversations with empathy and discretion.
All odds displayed on the bet99 platform represent the true mathematical probability of outcomes. bet99 does not manipulate market presentation to create a false impression of betting edge or inflated win probability.
Players can withdraw their balance at any time, even while a deposit limit or cool-off is active. bet99 will never hold a Player's funds as leverage. Withdrawals are processed to the same bKash, Nagad, or Rocket account used for deposits.
Every registered bet99 Player has access to their complete betting and transaction history in their Account Settings. Reviewing your own activity regularly is one of the most effective ways to maintain healthy gambling habits.
Responsible gaming tools are always available in your account. If you are in a good place and ready to enjoy the platform, explore cricket markets, slots, and live casino games — all in BDT, with local payment methods you trust.