bet99 Privacy Policy

1 Who We Are

bet99 is an online gambling platform operating at bet99.lol, dedicated to serving players across Bangladesh. The platform offers sports betting — with a particular focus on cricket markets including the Bangladesh Premier League (BPL), IPL, and ICC events — as well as live casino games, slot titles, and virtual sports. All accounts are denominated in Bangladeshi Taka (BDT) and supported by local payment methods including bKash, Nagad, Rocket, and Upay.

For the purposes of this Privacy Policy, bet99 acts as the data controller in respect of personal data collected from Users of the bet99.lol platform. As data controller, bet99 is responsible for determining the purposes and means by which your personal data is processed. All data processing activities carried out by bet99 are conducted in accordance with the principles set out in this Policy.

If you have any questions about how bet99 handles your personal data, or if you wish to exercise any of the rights described in this Policy, please contact our support team at [email protected] (plain text — not a clickable link).

2 Information We Collect

2.1 Information You Provide Directly

When you register an account on bet99, contact our support team, or complete identity verification (KYC), you provide us with personal information. This includes:

• Registration data: full legal name, date of birth, email address, mobile phone number, and residential address (including district within Bangladesh).
• Identity verification documents: copies of government-issued photo identification (such as a National Identity Card, passport, or birth certificate issued by the Government of Bangladesh) submitted for age and identity verification purposes.
• Payment information: mobile wallet numbers associated with bKash, Nagad, Rocket, or Upay accounts; masked card details for Visa and Mastercard transactions. bet99 does not store full card numbers on its servers; payment card data is handled directly by our PCI-DSS compliant payment processing partners.
• Support communications: any messages, emails, or live chat transcripts exchanged between you and the bet99 support team, including the content of any complaint or query you submit.

2.2 Information Collected Automatically

When you access or use the bet99 platform, certain technical information is collected automatically by our systems. This includes:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage and activity data: pages visited on the bet99 platform, time and duration of visits, navigation paths, search queries entered within the platform, and features accessed.
• Transaction and wagering data: deposit amounts, withdrawal requests, bet history, game sessions, stake amounts, win/loss records, and bonus activations. This data is generated automatically as a result of your use of the platform.
• Geolocation data: approximate geographic location derived from your IP address. bet99 does not collect precise GPS-level location data via the browser or any installed application.

2.3 Information from Third Parties

bet99 may receive limited personal data about you from trusted third-party sources in the following circumstances:

• Payment processors: confirmation of successful deposit or withdrawal transactions from bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing partners.
• Identity verification providers: results of automated document verification checks carried out by third-party KYC service providers acting on bet99's behalf.
• Fraud prevention services: risk scores or flags generated by third-party fraud detection platforms used to protect the integrity of the bet99 platform and its users.

3 How We Use Your Data

bet99 uses the personal data it collects for the following specific purposes:

• Account creation and management: to register your account, verify your identity and age, maintain your account settings, and provide you with access to the platform's features and services.
• Processing transactions: to process deposits, withdrawals, and Wager settlements, and to maintain accurate financial records of your account activity denominated in BDT.
• Customer support: to respond to your enquiries, resolve disputes, and provide technical assistance in connection with your use of the bet99 platform.
• Responsible gaming compliance: to monitor your gambling behaviour, apply deposit limits or cool-off periods you have requested, and identify potential indicators of problem gambling that may require intervention.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and any other conduct that may compromise the security or integrity of the platform.
• Legal and regulatory compliance: to fulfil any obligations imposed on bet99 by applicable law, including identity verification requirements, record-keeping obligations, and responding to lawful requests from competent authorities.
• Platform improvement: to analyse aggregate, anonymised usage data to improve the design, performance, and content of the bet99 platform.
• Marketing communications: where you have provided explicit consent, to send you promotional emails or in-platform notifications about new games, seasonal promotions (such as Eid or BPL season offers), and relevant platform updates. You may withdraw this consent at any time via your account settings or by contacting support.

bet99 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except in cases of real-time fraud risk scoring, which is subject to manual review upon your request.

4 Legal Basis for Processing

bet99 processes your personal data on the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual necessity: processing required to perform our obligations under the Terms & Conditions you accepted upon registration, including account management, transaction processing, and customer support.
• Legal obligation: processing necessary to comply with applicable legal requirements, including identity verification, anti-money laundering checks, and retention of financial records.
• Legitimate interests: processing carried out for bet99's legitimate business interests, such as fraud prevention, platform security, and aggregate analytics, where those interests are not overridden by your privacy rights.
• Consent: processing based on your freely given, specific, informed consent, primarily in the context of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing & Disclosure

bet99 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your personal data only in the following limited circumstances:

5.1 Service Providers

bet99 engages carefully selected third-party service providers who process personal data on our behalf under strict contractual obligations. These include payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification providers, fraud detection platforms, cloud hosting infrastructure providers, and customer support tooling vendors. All such providers are contractually prohibited from using your data for any purpose other than providing the specific service they have been engaged to deliver.

5.2 Game Providers

To deliver casino and slot game content, bet99 integrates with licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session identifiers and anonymised player activity data necessary to render and operate their game titles within the bet99 platform. No personally identifiable information beyond what is operationally required is transmitted to game studios.

5.3 Legal Disclosure

bet99 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities if required to do so by applicable law, court order, or lawful government request. In such cases, bet99 will disclose only the minimum information required to satisfy the legal obligation and will, where legally permissible, notify you of the disclosure.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of bet99's assets, personal data held by bet99 may be transferred to the acquiring entity as part of that transaction, subject to the acquiring entity assuming the obligations set out in this Privacy Policy.

6 Payment Data & Security

The security of your financial data is a primary concern for bet99. All data transmitted between your device and the bet99 platform is encrypted using 256-bit SSL (Secure Sockets Layer) technology. This applies to all account actions, including login, deposit, withdrawal, and personal data updates.

bet99 does not store full payment card numbers on its own servers. Card payment data is tokenised and processed exclusively by our PCI-DSS Level 1 compliant payment gateway partners. For mobile wallet transactions via bKash, Nagad, Rocket, and Upay, bet99 stores only the mobile number associated with the wallet and the transaction reference number — sufficient to trace and reconcile payments without retaining full wallet credentials.

bet99 implements additional security measures including server-side input validation, rate limiting on login and password reset attempts, regular security audits of platform infrastructure, and role-based access controls limiting internal staff access to personal data on a strict need-to-know basis. Any member of bet99's internal team who accesses player personal data does so under a confidentiality obligation and is subject to disciplinary action for any unauthorised disclosure.

Despite these measures, no online platform can guarantee absolute security. Players are advised to use a strong, unique password for their bet99 account and to enable two-factor authentication (2FA) in their Account Security Settings to further protect against unauthorised access.

7 Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device by a website you visit. The bet99 platform uses cookies and similar tracking technologies (including local storage and session tokens) to operate core platform functionality, analyse usage patterns, and enhance your experience as a registered Player.

7.2 Types of Cookies Used by bet99

• Strictly necessary cookies: essential to the operation of the platform, including session authentication, secure login state maintenance, and fraud prevention tokens. These cannot be disabled without impairing platform functionality.
• Functional cookies: used to remember your preferences, such as language settings, preferred display options, and recently viewed game categories, to personalise your experience on return visits.
• Analytical cookies: used to collect aggregate, anonymised data about how Players interact with the bet99 platform, including which pages are visited most frequently and where users encounter errors. This data is used exclusively for internal platform improvement.

7.3 Managing Cookies

You may configure your browser to block or delete cookies at any time through your browser's privacy settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the bet99 platform. Disabling functional or analytical cookies will not prevent you from accessing or using the platform but may reduce the quality of your personalised experience.

8 Data Retention

bet99 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

• Account data and transaction records: retained for a minimum of five (5) years from the date of Account closure or last transaction, in accordance with standard financial record-keeping requirements.
• KYC and identity verification documents: retained for a minimum of five (5) years from the date of submission, or longer if required by applicable anti-money laundering regulations.
• Support communications: retained for up to three (3) years from the date of the last communication, to facilitate future support requests and dispute resolution.
• Marketing consent records: retained for as long as your account remains active or until you withdraw consent, plus one (1) year thereafter to demonstrate compliance with consent obligations.
• Analytical and usage data: retained in anonymised, aggregated form indefinitely for platform improvement purposes. Identifiable usage data is retained for up to two (2) years.

Upon expiry of the applicable retention period, bet99 will securely delete or anonymise your personal data so that it can no longer be linked to your identity.

9 Your Rights

As a User of the bet99 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact bet99 support at [email protected]. We will respond to all valid requests within thirty (30) calendar days.

• Right of access: you may request a copy of the personal data bet99 holds about you, along with information about how it is being processed.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data held about you. For basic account details (email address, phone number), corrections can be made directly within your Account Settings.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you believe processing is unlawful. This right is subject to applicable legal retention obligations that may prevent full erasure.
• Right to restriction: you may request that bet99 restrict processing of your personal data in certain circumstances, such as while the accuracy of data is being contested.
• Right to data portability: where processing is based on your consent or on contractual necessity, you may request that bet99 provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: you may object to processing carried out on the basis of bet99's legitimate interests. bet99 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: where processing is based on your consent (primarily marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

10 Children's Privacy

The bet99 platform is strictly for adults aged 18 years and above. bet99 does not knowingly collect, process, or retain personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has created an account on bet99 or submitted personal data to the platform, please contact us immediately at [email protected]. Upon verification, bet99 will promptly close the account, void any associated wagers, and securely delete the personal data of the minor from all systems.

bet99 employs age verification mechanisms at the point of registration and may request government-issued proof of age at any point during a Player's use of the platform. If a Player is found to be under 18, their account will be suspended immediately and all funds returned to the verified source payment method.

11 Changes to This Policy

bet99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Where changes are material, bet99 will notify registered Players by email or via an in-platform notification prior to the changes taking effect. The revised Policy will be published at bet99.lol/privacy-policy with an updated effective date at the top of the page.

Your continued use of the bet99 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must cease using the platform and may request Account closure in accordance with the Terms & Conditions. We encourage Players to review this Policy periodically to remain informed about how bet99 protects their personal data.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bet99 handles your personal data, please contact our support team using the details below. All privacy-related enquiries are handled by our dedicated support staff and will receive a response within thirty (30) calendar days.